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Terms of Service

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These Terms of Service govern your use of the Ajak.my website, merchant portal, WhatsApp bot, loyalty programme, automation, optical character recognition (OCR), integrations, and related services (collectively, the β€œServices”). By registering, selecting an acceptance checkbox, paying an invoice, or using the Services, you agree to these Terms, the Privacy Policy, and the Refund Policy.

The Services are offered for business and commercial use by merchants and small and medium enterprises, not for personal, domestic, or household use. If you act for an organisation, you confirm that you are at least 18 years old and have authority to bind that organisation.

1. Services and Third Parties

Ajak.my provides software-as-a-service for managing points, rewards, WhatsApp messages, dashboards, point-of-sale systems, automation, OCR, analytics, and integrations. Features, quotas, message limits, and prices are those shown on the pricing page, checkout, quotation, or invoice when you subscribe.

The Services depend on third parties, including Meta/WhatsApp, hosting providers, payment processors, and artificial intelligence providers. Their approval processes, fees, policies, outages, and account decisions are outside Ajak.my’s reasonable control. Meta/WhatsApp and other third-party charges are excluded unless expressly stated.

2. Accounts and Trials

  • Registration and billing information must be accurate and current.
  • You are responsible for account users, passwords, devices, access roles, and instructions sent through your account.
  • A free trial is provided to evaluate the Services before purchase and may have feature or quota limits.
  • Only one trial is permitted per person or business. We may reject or end repeated, false, or abused trials.
  • After a trial expires, account functions may be suspended until a paid plan is activated.

3. Subscriptions, Payment, and Taxes

  • Fees are charged in advance for the selected monthly or annual term and in Malaysian Ringgit unless stated otherwise.
  • Prices exclude taxes, bank fees, currency conversion, and third-party charges unless clearly stated.
  • If recurring billing is enabled, you authorise us and the payment processor to charge each renewal until you cancel.
  • We may suspend paid features if payment is late, fails, is reversed, or is disputed. Suspension does not cancel amounts owed.
  • Price changes will be notified reasonably in advance and normally take effect at the next renewal.

4. Cancellation and Refunds

You may cancel renewal at any time through the portal or by contacting support from the account owner’s email address or phone number. Cancellation stops future renewal but does not cancel the paid term. Access normally remains active until that term ends.

Paid fees are non-refundable after the paid term, work, access, quota, or related Services have begun, except where required by law or expressly stated in the Refund Policy. If Ajak.my approves a discretionary refund that is not legally required, the maximum refund is 60% of the amount actually paid to Ajak.my for the affected order. The remaining 40% is non-refundable and covers activation, account setup, administration, processing, and Services already used. Non-use, failure to cancel, or a change of mind does not itself create a right to a refund.

5. Acceptable Use

You must not use the Services for spam, unauthorised messages, fraud, impersonation, unlawful activity, rights infringement, malware, attempts to bypass security, points or rewards manipulation, access to another party’s data, unauthorised resale, or violations of Meta/WhatsApp policies.

6. Merchant Responsibilities

  • You are responsible for the lawfulness, accuracy, and source of your data, content, campaigns, instructions, and integrations.
  • You must obtain all notices, permissions, and consents required to contact customers and process their data.
  • You are responsible for the terms, funding, stock, redemption, expiry, and fulfilment of rewards you offer.
  • Your points, vouchers, and rewards are obligations between you and your customers. Ajak.my does not fund or guarantee them unless agreed in writing.
  • OCR or artificial intelligence output must be reviewed before being used for financial, customer, or rewards decisions.

7. Personal Data Protection

Each party must comply with Malaysia’s Personal Data Protection Act 2010, applicable amendments, and requirements. Ajak.my generally acts as data controller for account, billing, and direct-relationship data. For customer, prospect, or employee data that you submit for us to process on your instructions, you act as data controller and Ajak.my acts as data processor to the extent those roles apply.

You instruct us to process that data to provide, support, secure, and improve the Services, prevent fraud, and comply with law. You confirm that your instructions are lawful and that all required notices and consents have been obtained. Further details appear in the Privacy Policy.

8. WhatsApp, Integrations, and Security

You are also subject to the WhatsApp Business Policy and Meta Platform Terms. You must protect API credentials and report unauthorised access promptly. We may restrict integrations that create security, privacy, or operational risk.

9. Account Suspension

We may suspend or limit the Services immediately if we reasonably believe that:

  • payment is late, reversed, disputed, or subject to a chargeback;
  • an account, integration, message, or file creates security, fraud, privacy, legal, or operational risk;
  • you breach these Terms, the law, or a connected platform’s policies;
  • your use is spammy, deceptive, unlawful, excessive, or harmful; or
  • action is required by Meta, WhatsApp, a payment processor, court, regulator, or authority.

Where reasonable and permitted, we will explain the reason and remediation steps. Suspension does not waive our right to terminate the account or recover outstanding payment.

10. Account Termination

Either party may terminate for a material breach not remedied within 14 days after written notice. We may terminate immediately for fraud, security interference, unlawful processing or messaging, repeated spam, impersonation, false payment information, unauthorised resale, an irremediable breach, or conduct likely to cause serious harm.

We may also terminate an unpaid account after notice, an inactive trial or free account after reasonable notice, or any account if continued service becomes unlawful or is prohibited by an essential third-party platform. If we terminate a compliant paid account without cause on at least 30 days’ notice, we will provide a credit or pro-rated refund for the applicable unused prepaid period.

11. Effect of Termination

  • Your right to use the Services ends and all accrued amounts become due.
  • Automation, messages, webhooks, integrations, points processing, and reward functions may stop immediately.
  • You remain responsible for notifying customers and honouring points, rewards, credits, or promotions you created.
  • You must export required data before termination. Post-termination data is handled under the Privacy Policy and legal requirements.
  • Termination or suspension arising from your breach, non-payment, chargeback, unlawful conduct, or risk does not create a right to a refund.

12. Payment Disputes and Chargebacks

Please contact us first so a payment dispute can be investigated, without limiting your lawful right to contact your bank. If a chargeback is initiated, we may suspend the account and provide the payment processor with evidence, including acceptance records, invoices, usage, delivery logs, support communications, and cancellation records. If a dispute is rejected or reversed in our favour, the original amount and reasonable chargeback costs actually imposed on us remain payable to the extent permitted by law.

13. Intellectual Property and Confidentiality

Ajak.my and its licensors own the Services, software, brands, documentation, and templates. You receive only a limited right to use the Services during an active subscription. Each party must protect the other party’s non-public business, technical, security, and commercial information.

14. Availability and Disclaimers

The Services are provided on an β€œas available” basis. To the extent permitted by law, we do not guarantee uninterrupted operation, Meta/WhatsApp approval, the accuracy of third-party services, or any particular sales, referral, marketing, or customer-engagement result.

15. Limitation of Liability

To the extent permitted by law, neither party is liable for indirect, special, incidental, or consequential loss, or loss of profit, revenue, goodwill, anticipated savings, or data. Ajak.my’s total aggregate liability will not exceed the fees you paid for the affected Services during the three months before the event giving rise to the claim. These limits do not apply where prohibited by law or to fraud and wilful misconduct.

16. Indemnity

To the extent permitted by law, you will indemnify Ajak.my against third-party claims, regulatory action, penalties, and reasonable costs arising from your data, messages, campaigns, rewards, unlawful instructions, rights infringement, or platform-policy violations, except to the extent caused by Ajak.my’s breach, negligence, or wilful misconduct.

17. Changes, Governing Law, and Disputes

We may update these Terms for legal, security, operational, or service changes. Material changes will receive reasonable notice and normally take effect at the next renewal. These Terms are governed by Malaysian law. Before filing proceedings, the parties should give written notice and attempt in good faith to resolve the dispute for 30 days, unless urgent relief is required. Rights that cannot lawfully be excluded remain applicable.

18. Contact Us